Subscription Management

View Your Subscription Status

To open the subscription management page:

1. Sign in to StoreClaw.
2. Click your avatar in the lower-left corner.
3. Select Settings -> Billing.

On the Billing page, you can view:

• Current plan and status: For example, Pro · Active
• Next renewal date and monthly fee
• Current payment method: Click Update to modify it
• Billing records: Click View on a record to open its details
• Cancel subscription entry: Click the Cancel button under Cancel Current Plan at the bottom of the page

Plan Tiers

StoreClaw provides multiple subscription tiers. Each tier differs in the daily and monthly credit allowance it provides, as well as the range of advanced AI task capabilities available under that plan.

All paid tiers support both monthly and annual billing. Annual billing usually includes a discount. For a complete comparison of plans, pricing, and annual discounts, see the Pricing page.

Upgrade Your Plan

If you frequently encounter the message that you do not have enough credits to start a new task, that usually means the credit allowance included in your current plan no longer meets your usage needs. In that case, you may want to upgrade to a higher tier for a larger daily and monthly credit allowance.

To upgrade:

1. Click Upgrade at the top of the Billing page.
2. Select your target tier and confirm.

Upgrades take effect immediately. The new plan's daily and monthly credit allowance becomes available right away.

Upgrade charges are calculated as follows:

Amount due now = New plan price − value of the remaining days on your current plan

For example, if you are currently on a $10/month plan and 14 days have already passed in the current cycle, with 16 days remaining, then upgrading to a $20/month plan would result in an immediate charge of about $20 − ($10 × 16/30) ≈ $14.67.

If you still have unused credits before upgrading, see Credits and Usage.

Downgrade Your Plan

Self-service downgrades are supported, and the downgrade entry is the same as the upgrade entry. On the Billing page, click Upgrade, switch to another tier through the same entry, and select a lower-tier plan to complete the downgrade.

Downgrades take effect in the next billing cycle. Your current paid entitlements remain active until the end of the current cycle, and the new plan becomes effective on the next renewal date.

Downgrading does not delete your data. Task history, generated content, account settings, and related information are preserved. After a downgrade, your daily and monthly credit allowance is reduced accordingly, and some features available only in higher tiers may no longer be accessible. For plan-specific differences, see the Pricing page.

Cancel Your Subscription

After cancellation, your subscription remains active until the end of the current billing cycle. That means all features and credit issuance continue as normal until the originally scheduled renewal date. When that renewal date arrives, the subscription ends and no further charge is made.

Example: If today is April 25 and your next renewal date is May 11, canceling on April 25 keeps the subscription active through May 10. On May 11, the subscription stops and no additional charge is made.

To cancel:

1. Scroll to the Cancel Current Plan section at the bottom of the Billing page.
2. Click Cancel.
3. Confirm again in the confirmation dialog.

The page clearly shows the effective end date of the current subscription.

What happens to existing credits after cancellation? Event credits and free credits remain on the account according to their own rules. Event credits remain subject to the validity period of each batch, while free credits remain permanently valid. Daily credits and monthly credits stop refreshing after the subscription ends. For details, see Credits and Usage, especially the section on cancellation and downgrades.

A few additional notes about cancellation:

• You can revoke the cancellation before expiration: As long as the subscription has not ended, you can go back to the Billing page and reverse the cancellation. Automatic renewal then resumes as normal.
• Your data is not deleted after expiration: Your account, store data, and historical tasks remain available.
• You can subscribe again later: If the subscription has already expired, you can subscribe again at any time. Your account and data remain unchanged.

Update Payment Method and View Invoices

You can update your payment method or download invoices from the StoreClaw backend. On the Billing page:

• Click Update next to the payment method to add, modify, or remove a payment method
• Click View on a billing record, or View All in the upper-right corner of the billing records section, to open historical invoice details or download PDFs

For more details, see Payments and Invoicing.

---

FAQ