Where to Manage Payments and Billing
To open the Billing page:
- Sign in to StoreClaw.
- Click your avatar in the lower-left corner.
- Select Settings -> Billing.
On the Billing page, you can:
- View your current subscription plan, status, and next renewal date
- View and update your payment method
- View billing records and open the full billing list
- Cancel your subscription (see Subscription Management)
Supported Payment Methods
StoreClaw supports a range of mainstream payment methods. The methods available to you may vary depending on your region. Common options include:
- Credit / debit cards: Visa, Mastercard, American Express, and other major card networks
- Express checkout methods: Faster checkout using saved payment details
- Other mainstream payment methods supported in your region
The complete list of available methods is shown when you add or update a payment method.
Add or Update a Payment Method
- Go to Settings -> Billing.
- Click Update next to the current payment method.
- On the payment management page, you can:
- Add a new payment method
- Set a method as the default
- Remove an existing payment method
- Update billing address information and related details
After the change is completed, the new default payment method is used for the next automatic renewal.
Auto-Renewal
StoreClaw is a subscription service, and subscriptions renew automatically at the end of each billing cycle.
At the top of the Billing page, you can view:
- Current plan and status, such as
Pro · Active - Next renewal date
- Renewal amount such as
$10.00/month
Turn off auto-renewal: This is the same action as canceling the subscription. Click Cancel in the Cancel Current Plan section at the bottom of the Billing page. The subscription remains active until the end of the current cycle, and no charge is made on the originally scheduled renewal date. For details, see Subscription Management.
Invoices
View recent billing records: In the Billing Records section on the Settings -> Billing page, you can see recent charge records, including the date, amount, and status. Click View on a record to open its details.
View the full invoice list: Click View All in the upper-right corner of the Billing Records section to view all historical invoices and download PDFs.
Email receipts: After each successful charge, the system automatically sends a receipt email to your account email address.
FAQ
Q: Is it normal that the payment management page looks different from StoreClaw?
A: Yes. For security reasons, actions such as updating payment methods or viewing invoice details are completed on a dedicated payment management page. Your card information is stored there, and StoreClaw does not store your full card number.
Q: What payment methods does StoreClaw support?
A: Common supported methods include Visa, Mastercard, American Express, and other major credit or debit cards, along with express checkout options. Available payment methods vary by region, and the list shown when you add a payment method is the authoritative source.
Q: Where can I download historical invoices?
A: Go to the Billing Records section on the Settings -> Billing page. Click View to open an individual invoice and View All to open the full list and download PDFs.
Q: What should I do if my payment is declined?
A: Common causes include:
- An expired card or insufficient balance
- A bank risk-control block, such as cross-border transaction restrictions or unusual IP-based checks
- A card network or card type that is not currently supported
Start by checking your card information and available balance. If the card itself appears fine, contact the issuing bank to confirm whether the transaction was blocked. If you need to switch payment methods, go to Settings -> Billing and click Update.
Q: When is auto-renewal charged?
A: The charge is processed on the next renewal date shown on the Settings -> Billing page.
Q: Can auto-renewal be turned off?
A: Yes. Turning off auto-renewal uses the same action as canceling the subscription. Click Cancel in the Cancel Current Plan section at the bottom of the Billing page. The subscription remains active until the end of the current cycle, and no further charge is made on the next scheduled renewal date. For details, see Subscription Management.
Q: Can I request a refund?
A: StoreClaw does not provide standard refunds. Subscription cancellation and downgrades take effect in the next billing cycle, and the entitlements associated with charges already paid remain available until the end of the current cycle. If you have a special case, contact customer support.