Terms of Service

3.1 AI Agent Platform

StoreClaw provides an AI Agent platform that enables ecommerce sellers to automate tasks, generate content, manage store operations, and interact with third-party platforms through natural language instructions. The AI Agent processes your instructions using large language model ("LLM") technology provided by third-party AI service providers.

3.2 Skills

Users may install Skills to extend the AI Agent's capabilities. Skills are subject to their own terms where applicable. StoreClaw reserves the right to add, modify, or remove Skills at any time.

3.3 Connectors

Connectors allow the AI Agent to access and take actions on Third-Party Services on your behalf, subject to your authorization. By enabling a Connector, you authorize StoreClaw to access the connected platform using your credentials and to perform actions as directed by your instructions. You are solely responsible for ensuring that your use of Connectors complies with the applicable terms of service of each Third-Party Service.

3.4 Custom MCP Connectors

You may configure Custom MCP Connectors to connect the AI Agent to external servers or APIs of your own choosing. You acknowledge and agree that: (a) StoreClaw has no control over and assumes no responsibility for the security, reliability, or compliance of any external server you configure; (b) you are solely responsible for the security of any API keys or credentials you provide; and (c) StoreClaw disclaims all liability for any loss or damage arising from your use of Custom MCP Connectors.

3.5 Scheduled Tasks and Automation

The Services include functionality allowing you to schedule automated tasks to be executed by the AI Agent at specified intervals. You are responsible for reviewing and monitoring the outputs of all automated tasks. StoreClaw is not liable for actions taken by the AI Agent pursuant to your scheduled task instructions.

3.6 Service Modifications

StoreClaw reserves the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, including the addition or removal of features, Skills, or Connector integrations. StoreClaw shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

4.1 Registration

To access the Services, you must create an Account by providing accurate, current, and complete information. You agree to maintain and promptly update your account information. StoreClaw reserves the right to reject any registration or terminate any Account at its discretion.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account. You agree to: (a) use a strong, unique password and not share your credentials with any third party; (b) notify StoreClaw immediately at customer.support@storeclaw.ai upon discovering any unauthorized access to or use of your Account; and (c) log out of your Account at the end of each session on shared devices. StoreClaw is not liable for any loss or damage arising from your failure to safeguard your credentials.

4.3 Account Eligibility

The Services are intended for business operators and ecommerce professionals. You represent and warrant that you are at least 18 years of age and have full legal capacity to enter into these Terms. If you are accessing the Services on behalf of a legal entity, you represent that such entity is duly organized and in good standing under applicable law.

4.4 One Account Per User

Each Account is for use by a single authorized user or legal entity. You may not create multiple accounts or share your Account with others unless expressly permitted under an applicable enterprise or team plan.

5.1 Permitted Use

You may use the Services solely for lawful purposes and in accordance with these Terms. The Services are designed for ecommerce business operations, including store management, marketing automation, content generation, and related commercial activities.

5.2 Prohibited Conduct

You agree not to use the Services to:

• Violate any applicable federal, state, or local law or regulation;
• Infringe any Intellectual Property Rights or other proprietary rights of any third party;
• Generate, transmit, or store content that is defamatory, obscene, harassing, threatening, fraudulent, deceptive, or otherwise harmful;
• Engage in unauthorized data collection, scraping, or harvesting from any source;
• Attempt to gain unauthorized access to any systems, networks, or data;
• Transmit any malware, viruses, or other malicious code;
• Interfere with or disrupt the integrity or performance of the Services or any underlying infrastructure;
• Circumvent, disable, or otherwise interfere with any security or access control mechanisms;
• Use the Services to develop a competing product or service, or to benchmark the Services without StoreClaw's prior written consent;
• Resell, sublicense, or transfer your rights to the Services to any third party without StoreClaw's prior written consent;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Impose an unreasonable or disproportionately large load on our infrastructure; or
• Violate the terms of service of any Third-Party Service accessed through a Connector.

5.3 Content Standards

You are solely responsible for all Content you submit. You represent and warrant that: (a) you own or have the necessary rights, licenses, and permissions to submit such Content; (b) your Content does not violate the rights of any third party; and (c) your Content complies with these Terms and all applicable law.

5.4 Enforcement

StoreClaw reserves the right, but has no obligation, to monitor Content and your use of the Services. StoreClaw may, in its sole discretion and without prior notice, remove Content, suspend or terminate your Account, or take any other action it deems appropriate if it reasonably believes you have violated these Terms or that your use of the Services poses a risk to StoreClaw, other Users, or third parties.

6.1 StoreClaw's Intellectual Property

The Services, including all software, algorithms, interfaces, text, graphics, logos, and other materials, are owned by StoreClaw or its licensors and are protected by applicable Intellectual Property Rights. These Terms do not grant you any right, title, or interest in the Services or StoreClaw's intellectual property, except for the limited license expressly set forth herein.

6.2 License to Use the Services

Subject to your compliance with these Terms and payment of applicable fees, StoreClaw grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services during the term of your Subscription Plan solely for your internal business purposes.

6.3 Your Content

You retain all ownership rights in and to your Content. By submitting Content, you grant StoreClaw a limited, worldwide, royalty-free license to access, process, store, and use your Content solely to the extent necessary to provide the Services to you. This license does not permit StoreClaw to use your Content for AI model training or any other purpose beyond providing the Services, except as separately authorized by you.

6.4 Outputs

As between you and StoreClaw, subject to your compliance with these Terms, you own the Outputs generated by the AI Agent in response to your instructions, to the extent permitted by applicable law. You acknowledge that: (a) AI-generated content may not be protectable by copyright under U.S. law or in all jurisdictions; (b) similar Outputs may be generated for other Users given similar prompts; and (c) StoreClaw makes no representation that Outputs are free from third-party intellectual property claims.

You are solely responsible for evaluating, reviewing, and verifying all Outputs before relying on or publishing them. In particular, StoreClaw does not warrant that Outputs are suitable for listing on any third-party marketplace, including Amazon or Shopify, or that they comply with such platforms' content policies, seller agreements, or applicable law. StoreClaw shall have no liability for any claim, penalty, or loss arising from your use or publication of Outputs on any platform.

6.5 Feedback

If you provide StoreClaw with any suggestions, feedback, or ideas regarding the Services, you grant StoreClaw an irrevocable, perpetual, royalty-free, worldwide license to use, reproduce, modify, and incorporate such feedback into the Services or other products without any obligation to compensate you.

6.6 Trademarks

"StoreClaw," the StoreClaw logo, and all related names, logos, product and service names, designs, and slogans are trademarks of StoreClaw Inc. You may not use any StoreClaw trademark without our prior written consent.

7.1 Third-Party Services

The Services may enable you to access, interact with, or connect to Third-Party Services. Your use of Third-Party Services is governed by the applicable third-party terms and privacy policies. StoreClaw is not responsible for Third-Party Services, including their availability, accuracy, security, or legality.

7.2 Authorization for Connector Access

By enabling a Connector, you authorize StoreClaw to act as your agent to access and interact with the relevant Third-Party Service on your behalf. You acknowledge that: (a) you are responsible for ensuring you have the right to authorize such access; (b) StoreClaw's actions on Third-Party Services are performed at your direction; and (c) StoreClaw is not responsible for any consequences arising from actions taken on Third-Party Services pursuant to your instructions.

7.3 Third-Party AI Providers

The AI Agent relies on LLM APIs provided by third-party AI service providers. Your Content may be transmitted to these providers to generate Outputs. StoreClaw enters into data processing agreements with AI providers prohibiting them from using your data for model training. However, StoreClaw does not control AI providers' models or outputs, and disclaims all liability for the acts or omissions of AI providers except to the extent required by applicable law.

7.4 Custom MCP Connectors

StoreClaw expressly disclaims all responsibility for Custom MCP Connectors you configure. You acknowledge that by connecting to an external server, you may be transmitting your data and instructions to systems entirely outside StoreClaw's control. StoreClaw shall have no liability for any loss, damage, or security incident arising from your use of Custom MCP Connectors.

8.1 Subscription Plans and Fees

Access to certain features requires a paid Subscription Plan. Fees for each plan are set forth at storeclaw.ai/pricing and are subject to change. All fees are stated in U.S. dollars unless otherwise specified.

8.2 Billing and Payment

By selecting a paid Subscription Plan, you authorize StoreClaw (or its designated payment processor) to charge the applicable fees to your payment method on a recurring basis. You agree to provide accurate, current payment information and to update it as necessary. StoreClaw reserves the right to suspend or terminate your access if payment fails.

8.3 Taxes

All fees are exclusive of applicable taxes. You are responsible for all applicable sales, use, and other taxes imposed by any governmental authority in connection with your use of the Services.

8.4 Refunds

Except as required by applicable law or as expressly set forth in a separate written agreement, all fees are non-refundable. StoreClaw may, in its sole discretion, provide credits or refunds in exceptional circumstances.

8.5 Free Trial and Promotional Plans

StoreClaw may offer free trial periods or promotional pricing at its discretion. At the end of any free trial, your account will automatically convert to the applicable paid Subscription Plan and your payment method will be charged unless you cancel before the trial period ends.

We will send you a reminder notice by email before your trial period ends, including the date of conversion, the plan you will be enrolled in, and the recurring charge amount. You may cancel at any time before the trial ends through your account Settings or by contacting customer.support@storeclaw.ai. Cancellation instructions will also be included in your reminder notice. StoreClaw reserves the right to modify or discontinue free or promotional offerings at any time.

8.6 Plan Changes

You may upgrade or downgrade your Subscription Plan at any time through your account settings. Upgrades take effect immediately. Downgrades take effect at the start of the next billing cycle. StoreClaw does not provide prorated refunds for unused portions of a billing cycle upon downgrade or cancellation.

9.1 Term

These Terms commence on the date you first access or use the Services and continue until terminated by either party as set forth herein.

9.2 Termination by You

You may terminate your Account at any time by following the account deletion instructions in your account settings or by contacting customer.support@storeclaw.ai. Termination does not entitle you to any refund of prepaid fees, except as required by applicable law.

9.3 Termination or Suspension by StoreClaw

StoreClaw may suspend or terminate your Account with or without cause and with or without notice, including where:

• You have breached, or StoreClaw reasonably suspects you have breached, any provision of these Terms;
• Your use of the Services poses a security risk or may harm StoreClaw, other Users, or third parties;
• You have failed to pay any amounts due;
• StoreClaw is required to do so by applicable law or a governmental authority; or
• StoreClaw determines that continued provision of the Services to you is no longer commercially viable.

Where practicable, StoreClaw will provide advance notice of termination except in cases involving security risks, fraud, or legal obligations requiring immediate action.

9.4 Effect of Termination

Upon termination: (a) the license granted to you under these Terms immediately terminates; (b) you must cease all use of the Services; (c) StoreClaw may delete your Content and account data in accordance with our Privacy Policy; and (d) all provisions that by their nature should survive termination shall survive, including Sections 6, 10, 11, 12, and 13.

9.5 Data Export

Prior to termination, you may export your Content through your account settings. StoreClaw will retain your data for 30 days following account termination, after which it may be permanently deleted. StoreClaw has no obligation to retain or provide copies of your data after this period.

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

13.2 Informal Resolution

Before initiating any formal legal proceeding, you agree to contact StoreClaw at customer.support@storeclaw.ai to attempt to resolve the dispute informally. The parties shall use good faith efforts to resolve the dispute within 30 days of such notice. If the dispute is not resolved within that period, either party may pursue formal proceedings as set forth below.

13.3 Binding Arbitration

13.4 Class Action Waiver

13.5 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek: (a) emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration; or (b) relief in a small claims court for disputes within the jurisdictional limit of such court, provided the claim remains on an individual basis.

13.6 Time Limitation on Claims

Any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after such claim or cause of action arose. Claims not filed within this period are permanently barred. This limitation applies regardless of any statute of limitations to the contrary, to the extent permitted by applicable law.

14.1 Entire Agreement

These Terms, together with the Privacy Policy, any applicable Subscription Plan terms, and any other policies incorporated herein by reference, constitute the entire agreement between you and StoreClaw with respect to the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

14.2 Amendments

StoreClaw reserves the right to amend these Terms at any time. For material changes, StoreClaw will provide notice via email or an in-product notification at least 14 days before the changes take effect. Non-material changes take effect upon posting. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree to the amended Terms, you must cease using the Services and may terminate your Account.

14.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

14.4 Waiver

No failure or delay by StoreClaw in exercising any right under these Terms shall constitute a waiver of that right. No waiver of any breach shall be deemed a waiver of any subsequent breach.

14.5 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without StoreClaw's prior written consent. StoreClaw may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, or sale of assets. Any purported assignment in violation of this section is void.

14.6 Force Majeure

StoreClaw shall not be liable for any delay or failure in performance resulting from events beyond its reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, labor disputes, governmental action, internet service provider failures, or third-party service outages.

14.7 Notices

Notices to StoreClaw must be sent in writing to: StoreClaw Inc., Attn: Legal, 8 The Green, STE B, Dover, Delaware 19901, USA, or to customer.support@storeclaw.ai. StoreClaw may provide notices to you via email to the address associated with your Account or through the Services. Notices are effective upon sending.

14.8 Relationship of the Parties

The relationship between you and StoreClaw is that of independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, franchise, or employment relationship between the parties.

14.9 Headings

Section headings are for convenience only and shall not affect the interpretation of these Terms.

14.10 Contact Information