View Your Subscription Status
To open the subscription management page:
- Sign in to StoreClaw.
- Click your avatar in the lower-left corner.
- Select Settings -> Billing.
On the Billing page, you can view:
- Current plan and status: For example,
Pro · Active - Next renewal date and monthly fee
- Current payment method: Click Update to modify it
- Billing records: Click View on a record to open its details
- Cancel subscription entry: Click the Cancel button under Cancel Current Plan at the bottom of the page
Plan Tiers
StoreClaw provides multiple subscription tiers. Each tier differs in the daily and monthly credit allowance it provides, as well as the range of advanced AI task capabilities available under that plan.
All paid tiers support both monthly and annual billing. Annual billing usually includes a discount. For a complete comparison of plans, pricing, and annual discounts, see the Pricing page.
Upgrade Your Plan
If you frequently encounter the message that you do not have enough credits to start a new task, that usually means the credit allowance included in your current plan no longer meets your usage needs. In that case, you may want to upgrade to a higher tier for a larger daily and monthly credit allowance.
To upgrade:
- Click Upgrade at the top of the Billing page.
- Select your target tier and confirm.
Upgrades take effect immediately. The new plan's daily and monthly credit allowance becomes available right away.
Upgrade charges are calculated as follows:
Amount due now = New plan price − value of the remaining days on your current plan
For example, if you are currently on a $10/month plan and 14 days have already passed in the current cycle, with 16 days remaining, then upgrading to a $20/month plan would result in an immediate charge of about $20 − ($10 × 16/30) ≈ $14.67.
If you still have unused credits before upgrading, see Credits and Usage.
Downgrade Your Plan
Self-service downgrades are supported, and the downgrade entry is the same as the upgrade entry. On the Billing page, click Upgrade, switch to another tier through the same entry, and select a lower-tier plan to complete the downgrade.
Downgrades take effect in the next billing cycle. Your current paid entitlements remain active until the end of the current cycle, and the new plan becomes effective on the next renewal date.
Downgrading does not delete your data. Task history, generated content, account settings, and related information are preserved. After a downgrade, your daily and monthly credit allowance is reduced accordingly, and some features available only in higher tiers may no longer be accessible. For plan-specific differences, see the Pricing page.
Cancel Your Subscription
After cancellation, your subscription remains active until the end of the current billing cycle. That means all features and credit issuance continue as normal until the originally scheduled renewal date. When that renewal date arrives, the subscription ends and no further charge is made.
Example: If today is April 25 and your next renewal date is May 11, canceling on April 25 keeps the subscription active through May 10. On May 11, the subscription stops and no additional charge is made.
To cancel:
- Scroll to the Cancel Current Plan section at the bottom of the Billing page.
- Click Cancel.
- Confirm again in the confirmation dialog.
The page clearly shows the effective end date of the current subscription.
What happens to existing credits after cancellation? Event credits and free credits remain on the account according to their own rules. Event credits remain subject to the validity period of each batch, while free credits remain permanently valid. Daily credits and monthly credits stop refreshing after the subscription ends. For details, see Credits and Usage, especially the section on cancellation and downgrades.
A few additional notes about cancellation:
- You can revoke the cancellation before expiration: As long as the subscription has not ended, you can go back to the Billing page and reverse the cancellation. Automatic renewal then resumes as normal.
- Your data is not deleted after expiration: Your account, store data, and historical tasks remain available.
- You can subscribe again later: If the subscription has already expired, you can subscribe again at any time. Your account and data remain unchanged.
Update Payment Method and View Invoices
You can update your payment method or download invoices from the StoreClaw backend. On the Billing page:
- Click Update next to the payment method to add, modify, or remove a payment method
- Click View on a billing record, or View All in the upper-right corner of the billing records section, to open historical invoice details or download PDFs
For more details, see Payments and Invoicing.
FAQ
Q: Does an upgrade take effect immediately or in the next cycle?
A: It takes effect immediately. The credit allowance of the new plan becomes available right after the upgrade.
Q: How is the amount calculated if I have already paid for the current month?
A: The remaining value of your current plan is prorated and credited toward the upgrade charge.
Amount due now = New plan price − value of the remaining days on your current plan
Q: Will I lose data or features after downgrading?
A: Downgrading does not remove any data. Task history, generated content, and account settings are preserved. However, daily and monthly credit allowances are reduced, and some features available only in higher tiers may no longer be accessible. See the Pricing page for plan-specific details.
Q: Does a downgrade take effect immediately or in the next cycle?
A: It takes effect in the next billing cycle. During the current cycle, you continue using your current plan and its entitlements as usual.
Q: Can I switch between monthly and annual billing?
A: Yes, but the rules differ depending on the direction of the change:
- Monthly to annual: Takes effect immediately and is handled like an upgrade. Charges are calculated using the same formula described in Upgrade Your Plan.
- Annual to monthly: Takes effect in the next billing cycle. Until then, your current annual plan remains active.
Q: Can I continue using the service until the end of the cycle after cancellation?
A: Yes. After cancellation, the subscription remains active until the end of the current billing cycle, and all features and credit issuance continue as usual. The subscription ends when the originally scheduled renewal date arrives.
Q: How long is my store data kept after cancellation?
A: Your data is not deleted after the subscription expires. Your account, store data, and task history remain available, and you can resume using them seamlessly if you subscribe again later.
Q: How can I restore a canceled subscription?
A:
- If the subscription has not expired yet: Go to the Billing page and revoke the cancellation. Automatic renewal resumes as normal.
- If the subscription has already expired: Subscribe again at any time. Your original account and data remain available.
Q: Can I update my payment method?
A: Yes. On the Billing page, click Update next to the current payment method. You will be taken to the Stripe-hosted payment management page. For details, see Payments and Invoicing.
Q: Where can I view billing history and invoices?
A: On the Billing page, open the billing records section. Click View to open an individual record or View All to see the full list. All invoices are issued and hosted by Stripe. For details, see Payments and Invoicing.
查看您的订阅状态
进入订阅管理页面：
- 登录 StoreClaw。
- 点击 左下角头像。
- 选择 设置 -> 账单。
在 账单 页面，您可以看到：
- 当前套餐和状态（例如“Pro · 已生效”）
- 下次自动续费日期和月费金额
- 当前绑定的支付方式（点击更新可修改）
- 账单记录，点击目标账单后的 查看 可查看账单详情
- 取消订阅入口，点击页面底部 取消当前套餐 后的 取消 按钮。
套餐档位
StoreClaw 提供多个订阅档位。不同档位对应的每日与每月积分额度，以及可使用的高级 AI 任务能力范围，均有所不同。
各付费档位都同时支持月付和年付两种计费方式——年付通常有折扣。完整档位对比、各档位价格和年付折扣比例见 Pricing 页面。
升级套餐
如果您经常遇到“积分不足，无法发起新任务”的情况，通常意味着当前套餐提供的积分额度已无法满足您的使用需求。在这种情况下，您可以考虑升级至更高档位，以获得更高的每日与每月积分额度。
升级方式：
- 在 账单 页面顶部点击 升级。
- 选择目标档位并确认。
升级立即生效——新档位的每日积分和月积分额度会立刻可用。
升级费用按这个公式计算：
本次需支付金额 = 新套餐价格 − 当前套餐剩余天数对应的金额
举个例子：您当前是 $10/月 的套餐，本周期已经过去 14 天，还剩 16 天。这时升级到 $20/月 的套餐，本次需支付约为 $20 − ($10 × 16/30) ≈ $14.67。
如果您升级前还有未消耗的积分余额，详见 积分与用量。
降级套餐
支持自助降级，且降级入口与升级共用：您可在 账单 页面顶部点击 升级，通过同一入口切换至其他档位，并选择较低档位完成降级操作。
降级将在下个计费周期生效：您当前已支付的套餐权益将持续至本周期结束，新档位将从下次续费日起开始生效。
降级不会导致数据丢失：任务记录、生成内容、账户设置等信息都会保留。完成降级后，每日与每月可获得的积分额度将相应减少，部分仅限高档位提供的功能也可能不再可用（具体差异以 Pricing 页面 中各档位说明为准）。
取消订阅
取消订阅后，您当前的订阅会持续到本周期结束——也就是下次原定的自动续费日期之前，所有功能和积分发放照常。续费日期到来时，订阅自动结束，平台不再扣款。
例：当前是 4 月 25 日，下次自动续费日期是 5 月 11 日。在 4 月 25 日点击取消，订阅依然保持“已生效”状态直到 5 月 10 日；5 月 11 日订阅停止，平台不再扣款。
取消方式：
- 在 账单 页面滚动到底部 取消订阅 区块。
- 点击 取消 按钮。
- 在确认对话框中再次确认。
页面中会明确显示当前订阅的有效截止日期。
取消后已有的积分怎么处理？ 当前账户内的活动积分和免费积分按各自规则保留（活动积分按批次有效期，免费积分永久有效）；每日积分和月积分会在订阅停止后不再刷新。详见 积分与用量 中"取消或降级套餐后，我的积分会怎么处理？"。
关于取消后的几点说明：
- 过期前可以随时撤销取消——在订阅正式结束前，您都可以进入 账单 页面撤销取消操作，订阅也将恢复为正常自动续费状态。
- 过期后数据不会被删除——账户、店铺数据、历史任务都会保留。
- 过期后想重新订阅，可以随时在产品内重新订阅，原账户和数据保持不变，可以无缝继续使用。
修改支付方式与查看发票
您可在 StoreClaw 后台修改支付方式或下载发票。在 账单 页面：
- 点击支付方式旁的 更新：添加 / 修改 / 删除支付方式。
- 点击 账单记录 列表中的 查看 或右上角 查看全部，查看历史发票详情或下载 PDF。
更多说明详见 付款与发票。
常见问题
Q：升级是立即生效还是下个周期生效？
A： 立即生效。新档位的积分额度会在升级后立刻可用。
Q：升级时本月已经付的钱怎么算？
A： 按比例抵扣到本次升级费用：
本次需支付金额 = 新套餐价格 − 当前套餐剩余天数对应的金额
Q：降级会丢失哪些数据或功能？
A： 降级不会丢失任何数据——任务记录、生成内容、账户设置都会保留。但每天和每月发放的积分会减少，部分仅高档位提供的功能可能不再可用，具体差异以 Pricing 页面 为准。
Q：降级是立即生效还是下个周期生效？
A： 下个计费周期生效。本周期内您仍然按当前档位享受全部权益和积分发放。
Q：我可以在月付和年付之间切换吗？
A： 可以，两个方向规则不同：
- 月付切年付：立即生效，按升级处理——费用计算同升级套餐章节中的公式（用年付套餐价格减去当前月付剩余天数对应的金额）。
- 年付切月付：下个计费周期生效，本周期内继续按当前年付套餐使用——和降级逻辑一致。
Q：取消后还能继续用到周期末吗？
A： 可以。取消后订阅会持续到本周期结束，所有功能和积分发放照常。下次原定的自动续费日期到来时，订阅自动结束。
Q：取消后我的店铺数据保留多久？
A： 订阅过期后数据不会被删除——账户、店铺数据、历史任务记录都会保留。如果之后重新订阅，可以无缝继续使用。
Q：取消后想恢复订阅怎么办？
A：
- 订阅还没过期：进入 账单 页面撤销取消，订阅会恢复正常自动续费。
- 订阅已过期：可以随时重新订阅。原账户和数据都还在，订阅后即可继续使用。
Q：我可以修改支付方式吗？
A： 可以。在 账单 页面点击当前支付方式旁的 更新，会跳转到 Stripe 托管页面完成修改。详见 付款与发票。
Q：在哪里查看历史账单和发票？
A： 在 账单 页面的 发票 区块，点击 查看 查看单条记录，点击 查看全部 查看完整列表。所有发票均由 Stripe 出具和托管。详见 付款与发票。