Before you begin: Install the Social Monitor skill in the Skills page first.

This article explains how to combine scheduled tasks with the Social Monitor skill so StoreClaw can search multiple platforms for brand mentions at a set frequency and produce a priority-sorted summary with draft replies.

Note: StoreClaw does not provide true real-time listening. Each scheduled run performs one search at the time it is triggered. New content is not pushed instantly. Delivery frequency depends on the schedule you configure.

Why Use Scheduled Monitoring

Manual brand monitoring across social platforms is hard to sustain and inefficient over time. With scheduled tasks, StoreClaw can automatically handle the following on a recurring basis:

  • Risk review: Each run searches for and classifies complaints and negative content, reducing the need for manual checking.
  • Reply drafting: For items that need a response, StoreClaw prepares draft replies that match the tone of the platform.
  • Regular summaries: Results from multiple platforms are combined into a structured report.

Workflow: From Conversation to Scheduled Task

StoreClaw can turn the analysis logic from a conversation directly into a scheduled task.

Step 1: Run an Initial Analysis

Enter a prompt in chat to understand the current state of brand mentions:

"Search the web for feedback about our brand [brand name] and list the complaints that need action."

Step 2: Convert It to a Scheduled Task

After StoreClaw generates the summary for that search, you can ask it to repeat the same process on a schedule:

"Run this search automatically every day at 6:00 PM and send the summary to my email."

Step 3: Confirm Task Parameters

StoreClaw summarizes the configuration and asks for confirmation. Check the following information:

  • Prompt / Execution Instruction: Search brand-related keywords and generate a categorized summary.
  • Execution Frequency: Daily.
  • Execution Time: 18:00 in your time zone.
  • Output path: Archive to the Library, with optional delivery to a messaging channel such as Slack or Discord.

Example Output Structure

Each time the task runs, StoreClaw performs one search and generates a summary in a structure similar to this:

[Brand Name] Monitoring Summary · 2026-04-14

  • P1 - Urgent (1 item)

    • Amazon: "Product arrived damaged..." -> [link]
    • Suggested reply: [Click to expand]

  • P2 - Follow up today (2 items)

    • Reddit: User asks about size selection.
    • Suggested reply: [Click to expand]

  • Positive mentions (3 items)

    • TikTok: High-quality unboxing video.

Manage and Adjust the Task

You can maintain created tasks at any time on the [Scheduled Tasks] page:

  • Update keywords: If you add a new product line, edit the instruction to include more search terms, such as SKU names.
  • Adjust frequency: During high-traffic periods, you can temporarily change the schedule from daily to every 4 hours. Keep in mind that more frequent tasks consume more credits. Refer to the usage documentation for the billing rules.
  • Pause or delete: Use the switch to pause the task so StoreClaw stops running it on schedule.
  • Edit in conversation: You can also ask StoreClaw directly in chat to update the task, for example: "Change the brand monitoring task to run every 12 hours" or "Add TikTok to the brand monitoring task."

Usage Note

  • Review before sending: Draft replies generated by StoreClaw are reference material. Before anything is posted externally, confirm that the content is appropriate and does not include commitments you do not want to make, such as refund promises.

FAQ

Q: Can StoreClaw post the replies it drafts automatically?

A: No. StoreClaw only generates draft replies for review. Any external response must be confirmed by you before it is sent, so that it matches your brand tone and compliance requirements.

Q: Can I customize the monitoring scope?

A: Yes. When you create the task, you can specify exact search keywords such as your brand name or product model numbers. You can also update the keyword list later from the task editor.

Q: How long are monitoring summaries kept?

A: All monitoring summaries are archived automatically in your Library. Retention depends on your account plan. You can also download summary files manually for local backup.

使用前准备： 请先在 技能中心 安装 品牌舆情监控 技能。

本文介绍如何结合 定时任务 与 品牌舆情监控 技能，按设定频率自动检索多平台的品牌提及，并定时获取按优先级排序的简报与回复草稿。

说明： StoreClaw 本身不具备实时监听能力。每次执行是在触发时按技能约定检索一次，并非有新内容即时推送。推送频率由您设定的定时任务决定。

为什么使用定时巡查

在社媒运营中，手动搜索品牌反馈效率较低且难以持续。通过定时任务，StoreClaw 可以按固定频率自动完成：

  • 风险筛查： 每次执行时检索并归类投诉与负面内容，减少人工翻查。
  • 草拟回复： 针对需要回复的内容，StoreClaw 会根据平台调性预先生成回复文案供参考。
  • 定期汇总： 整合多平台检索结果，生成结构化简报。

操作流程：从对话到任务

StoreClaw 支持在会话过程中直接将当前的分析逻辑沉淀为定时任务。

第一步：发起初始分析

在对话框输入指令，了解当前的品牌舆情现状：

“查询全网对我们品牌 [品牌名] 的评价，列出需要处理的投诉。”

第二步：转换为定时任务

在 StoreClaw 产出本次检索简报后，您可以直接要求将此流程定时重复执行：

”以后每天下午 6 点自动运行一次这个检索，并将简报发到我的邮箱。”

第三步：确认任务参数

StoreClaw 会总结任务配置并请求确认。请检查以下信息：

  • 执行指令： 搜索品牌关键词并生成分类简报。
  • 执行频率： 每日 (Daily)。
  • 执行时间： 18:00 (您所在的时区)。
  • 输出路径： 归档至 资产库，同时可发送至指定消息渠道，如 Slack、Discord 等。

任务执行产出示例

每次任务触发后，StoreClaw 将检索一次并生成如下结构的简报：

[品牌名] 监控简报 · 2026-04-14

  • P1 - 紧急处理 (1项)

    • Amazon: “产品破损...” → [链接]
    • 回复建议: [点击展开查看草稿]

  • P2 - 今日待办 (2项)

    • Reddit: 用户询问尺码选择。
    • 回复建议: [点击展开查看草稿]

  • 正面提及 (3项)

    • TikTok: 优质晒单视频。

任务管理与调整

您可以随时在 [定时任务] 页面对已创建的任务进行维护：

  • 更新关键词： 若新增了产品线，可在 编辑 中向指令添加新的搜索关键词（如 SKU 名称）。
  • 调整时效： 在大促期间，可将频率从”每日”临时修改为”每 4 小时”，以应对更高频的反馈。请注意，更高频率的任务会消耗更多积分，具体计费规则请参考积分说明文档。
  • 暂停/删除： 通过开关暂停任务，系统将不再按计划触发检索。
  • 对话修改： 您也可以直接在对话中让 StoreClaw 帮您修改任务，例如：”把品牌监听任务改成每 12 小时执行一次”或”帮我给品牌监听任务加上 TikTok 渠道”，StoreClaw 会定位到对应任务并更新配置。

使用提示

  • 确认后再发： StoreClaw 生成的回复草稿仅供参考，在正式发送前请务必确认方案是否可行（例如是否涉及退款承诺）。

常见问题 (FAQ)

Q：监听到的内容能直接让 StoreClaw 回复发出去吗？

A： 不会。StoreClaw 仅会生成回复草稿供您参考，所有对外发布的内容都需要您手动确认后才能发送，确保内容符合品牌调性和合规要求。

Q：监听范围可以自定义吗？

A： 可以。您可以在创建任务时指定具体的搜索关键词（如品牌名、产品型号等），也可以在任务编辑中随时更新关键词列表。

Q：监控简报会保存多久？

A： 所有监控简报会自动归档至您的 资产库，保存期限与您的账号套餐相关。您也可以手动下载简报文件进行本地备份。