Where to Manage Payments and Billing
To open the Billing page:
- Sign in to StoreClaw.
- Click your avatar in the lower-left corner.
- Select Settings -> Billing.
On the Billing page, you can:
- View your current subscription plan, status, and next renewal date
- View and update your payment method
- View billing records and open the full billing list
- Cancel your subscription (see Subscription Management)
Supported Payment Methods
StoreClaw supports a range of mainstream payment methods. The methods available to you may vary depending on your region. Common options include:
- Credit / debit cards: Visa, Mastercard, American Express, and other major card networks
- Express checkout methods: Faster checkout using saved payment details
- Other mainstream payment methods supported in your region
The complete list of available methods is shown when you add or update a payment method.
Add or Update a Payment Method
- Go to Settings -> Billing.
- Click Update next to the current payment method.
On the payment management page, you can:
- Add a new payment method
- Set a method as the default
- Remove an existing payment method
- Update billing address information and related details
After the change is completed, the new default payment method is used for the next automatic renewal.
Auto-Renewal
StoreClaw is a subscription service, and subscriptions renew automatically at the end of each billing cycle.
At the top of the Billing page, you can view:
- Current plan and status, such as
Pro · Active - Next renewal date
- Renewal amount such as
$10.00/month
Turn off auto-renewal: This is the same action as canceling the subscription. Click Cancel in the Cancel Current Plan section at the bottom of the Billing page. The subscription remains active until the end of the current cycle, and no charge is made on the originally scheduled renewal date. For details, see Subscription Management.
Invoices
View recent billing records: In the Billing Records section on the Settings -> Billing page, you can see recent charge records, including the date, amount, and status. Click View on a record to open its details.
View the full invoice list: Click View All in the upper-right corner of the Billing Records section to view all historical invoices and download PDFs.
Email receipts: After each successful charge, the system automatically sends a receipt email to your account email address.
FAQ
Q: Is it normal that the payment management page looks different from StoreClaw?
A: Yes. For security reasons, actions such as updating payment methods or viewing invoice details are completed on a dedicated payment management page. Your card information is stored there, and StoreClaw does not store your full card number.
Q: What payment methods does StoreClaw support?
A: Common supported methods include Visa, Mastercard, American Express, and other major credit or debit cards, along with express checkout options. Available payment methods vary by region, and the list shown when you add a payment method is the authoritative source.
Q: Where can I download historical invoices?
A: Go to the Billing Records section on the Settings -> Billing page. Click View to open an individual invoice and View All to open the full list and download PDFs.
Q: What should I do if my payment is declined?
A: Common causes include:
- An expired card or insufficient balance
- A bank risk-control block, such as cross-border transaction restrictions or unusual IP-based checks
- A card network or card type that is not currently supported
Start by checking your card information and available balance. If the card itself appears fine, contact the issuing bank to confirm whether the transaction was blocked. If you need to switch payment methods, go to Settings -> Billing and click Update.
Q: When is auto-renewal charged?
A: The charge is processed on the next renewal date shown on the Settings -> Billing page.
Q: Can auto-renewal be turned off?
A: Yes. Turning off auto-renewal uses the same action as canceling the subscription. Click Cancel in the Cancel Current Plan section at the bottom of the Billing page. The subscription remains active until the end of the current cycle, and no further charge is made on the next scheduled renewal date. For details, see Subscription Management.
Q: Can I request a refund?
A: StoreClaw does not provide standard refunds. Subscription cancellation and downgrades take effect in the next billing cycle, and the entitlements associated with charges already paid remain available until the end of the current cycle. If you have a special case, contact customer support.
在哪管理您的支付与账单
进入 账单 页面：
- 登录 StoreClaw。
- 点击 左下角头像。
- 选择 设置 -> 账单。
在 账单 页面，您可以：
- 查看当前订阅套餐、状态和下次自动续费日期
- 查看和修改支付方式
- 查看账单记录，并进入完整账单列表
- 取消订阅（详见 订阅管理）
支持的支付方式
StoreClaw 支持多种主流支付方式，具体可用的方式会因您所在地区而有所差异，常见的包括：
- 信用 / 借记卡：Visa、Mastercard、American Express 等主流卡组织
- 一键支付：保存常用卡片信息后快速结账
- 您所在地区支持的其他主流支付方式
完整的可用支付方式以您在添加支付方式时看到的列表为准。
添加或修改支付方式
- 进入 设置 -> 账单。
- 点击当前支付方式旁的 更新 按钮。
在弹出的支付管理页面，您可以：
- 添加新的支付方式
- 设为默认
- 删除旧的支付方式
- 修改账单地址等信息
修改完成后，新的默认支付方式将用于下次自动续费。
自动续费
StoreClaw 是订阅制服务，订阅会在每个周期结束时自动续费。
在 账单 页面顶部，您可以看到：
- 当前套餐和状态（例如“Pro · 已生效”）
- 下次自动续费日期
- 续费金额（例如 $10.00/月）
关闭自动续费：与取消订阅是同一操作——在 账单 页面底部的 取消订阅 区块点击 取消。订阅会持续到本周期结束，原定的续费日期将不再扣款。详见 订阅管理。
发票
查看历史账单：在 设置 -> 账单 页面的 账单记录 区块，您会看到最近几次的扣款记录，包含日期、金额和状态。点击该行右侧的 查看 可查看详情。
查看完整发票列表：点击 账单记录 区块右上角的 查看全部，可以看到所有历史发票并下载 PDF。
邮件收据：每次扣款成功后，系统会自动向您的账户邮箱发送收据邮件。
常见问题
Q：跳转后的支付管理页面与 StoreClaw 页面样式不同，是否正常？
A： 是。出于安全考虑，修改支付方式、查看发票详情等操作会在专门的支付管理页面完成。您的银行卡信息保存在该页面，StoreClaw 不存储完整卡号。
Q：StoreClaw 支持哪些支付方式？
A： 常见的包括 Visa、Mastercard、American Express 等主流信用 / 借记卡，以及一键支付等。具体可用的支付方式会因您所在地区而有所差异，以您在添加支付方式时看到的列表为准。
Q：在哪下载历史发票？
A： 进入 设置 -> 账单 页面的 账单记录 区块，点击 查看 可查看单条发票详情，点击 查看全部 可查看完整列表并下载 PDF。
Q：我的支付被拒了怎么办？
A： 常见原因包括：
- 银行卡过期或余额不足
- 银行风控拦截（跨境交易、异常 IP 等）
- 卡组织或卡类型暂不被支持
您可以先检查卡片信息和余额。如果卡片本身没有问题，建议联系发卡行确认是否被拦截。如需更换支付方式，进入 设置 -> 账单 页面后点击 更新 即可。
Q：自动续费什么时候扣款？
A： 系统会在 设置 -> 账单 页面中显示的下次自动续费日期当天扣款。
Q：自动续费可以关闭吗？
A： 可以。关闭自动续费的操作与取消订阅相同——在 账单 页面底部的 取消订阅 区块点击 取消。订阅会持续到本周期结束，下次原定的自动续费日期将不再扣款。详见 订阅管理。
Q：我能申请退款吗？
A： StoreClaw 不提供常规退款。取消订阅和降级都将在下个计费周期生效，本周期内已支付费用对应的权益会持续到周期末。如遇特殊情况，请联系客服支持。